| Q: |
How do I join? |
| A: |
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It's easy, fast, and free! There are three ways to set up an account with us - online, by
telephone, or in our store. A major credit card is required, we currently accept
Visa, MasterCard, and American Express. If you use this site or the telephone
to join, please be ready to sign a rental agreement waiver when our messenger
arrives at your door. We also require a credit card impression for all new
signups. This impression is kept on file with your waiver at our store, and is
regarded as our security measure to prevent theft. You will not have access to
this waiver or imprint at any time following your first rental.
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| Q: |
Where are you located? |
| A: |
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We are located on the Southeast corner of 89th St. and First Avenue. Our store hours are Noon - 10PM Sunday thru Thursday and Noon - Midnight Friday and Saturday. Our website accepts orders 24 hours a day and are processed as soon as the store opens. |
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| Q: |
How much does it cost? |
| A: |
|
All rentals must be paid for in advance, with the use of rental credits. You may purchase a block of 10, 20, 40, or 100 credits at a time. These credits never expire, and one is deducted off of your account each time you rent a DVD. The pricing for these credits is as follows: (the more you purchase, the cheaper the rentals become)
10 Rentals - 40.00 (4.00 per rental)
20 Rentals - 70.00 (3.50 per rental)
40 Rentals - 120.00 (3.00 per rental)
100 Rentals - 250.00 (2.50 per rental)
Please
note: If this is your
first time ordering and you do not purchase a block of credits,
you will be billed for a package of 10
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| Q: |
How long does it take to get my movie? |
| A: |
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We try to get to your building as quickly and safely as possible. Ask any of our existing customers and they will tell you that our delivery service is fast and reliable. Whether rain, snow, or perfect storms, we will make every attempt to be there within an hour or order placement. We realize how important time is to New Yorkers, and understand the meaning of the words "instant gratification." It will be posted on the home page of our website if weather has become a factor in delivery time. |
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| Q: |
How do I schedule a pickup? |
| A: |
|
You can always schedule a pickup by
clicking here. Pickups will only be honored for package paying
members with accounts in good standing. You may call the store to
schedule a video pickup in advance. (212-860-4600)
Please note: we do not promise nor support video pickup in under an hour. We
ask that pickups be scheduled in advance, preferably in a one hour time frame.
If you have a doorman, you may leave the movie(s) downstairs, as long as there
is someone available to sign for the pickup. |
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| Q: |
How long can I keep my rentals? |
| A: |
|
Please always check the receipt attached to the DVD
Rental to see the due date of your movie
New Releases are due back the following night before closing.
All other rentals
are for 5 nights, due back by closing on the fifth night.
In other words, if a
DVD is rented on Friday at any time, it is due back in the store by 10 PM
Wednesday night.
Our store hours are as follows:
Sunday/Thursday - Noon -10PM (last deliveries go out at 9:30PM)
Friday and Saturday - Noon - Midnight (last deliveries go out at 11:00PM) |
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| Q: |
How do I know how many rental credits I have remaining? |
| A: |
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At this time, we are aggressively working on a section of this site that allows you to check your account, view past orders, and create a wishlist. But in the meantime, you may call the store at any time if you have any questions regarding remaining credits, late fees, or
any type or billing inquiries. The number for these questions is (212)
860-4600. |
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| Q: |
What if I don't want delivery? Can I come and pick up my movie(s)? |
| A: |
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Yes, you can come pick them up in person if you like. We are located on the Southeast corner of 89 Street and 1st Avenue. Please place something in the comments box on the final checkout page letting us know that you will be picking up your order. |
