Help Zone

Billing and Pricing
All rentals must be paid for in advance, with the use of rental credits.  You may purchase a block of 10, 20, 40, or 100 credits at a time.  These credits never expire, and one is deducted off of your account each time you rent a DVD.  The pricing for these credits is as follows: (the more you purchase, the cheaper the rentals become)  Please note: If this is your first time ordering and you do not purchase a block of credits, you will be billed for a package of 10

Delivery Policy
When an order is sent out, our messengers have one focus - to get that order to you as soon as possible.  We will make every attempt to be at your building in less than one hour.  When the order arrives, it must be signed for.  Our policy on tipping is simple - we leave it up to you.  Our messengers will happily accept tips/gratuities.  They are employed on an hourly basis, but receive no compensatory incentives besides their salaries.
__________________________________________________________

Adult Renting Policy
You must be 18 years of age or older to enter or order adult films from our site.  You cannot redistribute any adult material rented on this site to anyone, nor permit any minor or person who might find this content offensive to view this material.  You also agree that you will hold harmless We Deliver Videos, it's officers and employees, from and against any claims, liability, losses, costs, damages, or expenses (including attorney's fees) arising from your use or or participation in this service or the information contained therein.
____________________________________________________________________

How Do I Join?
It's easy, fast, and free!  There are three ways to set up an account with us - online, by telephone, or in our store. A major credit card is required, we currently accept Visa, MasterCard, and American Express.   If you use this site or the telephone to join, please be ready to sign a rental agreement waiver when our messenger arrives at your door.  We also require a credit card impression for all new signups.  This impression is kept on file with your waiver at our store, and is regarded as our security measure to prevent theft.  You will not have access to this waiver or imprint at any time following your first rental.  
___________________________________________________________

How long does it take to get my movie?
We try to get to your building as quickly and safely as possible.  Ask any of our existing customers and they will tell you that our delivery service is fast and reliable.  Whether rain, snow, or perfect storms, we will make every attempt to be there within an hour or order placement.  We realize how important time is to New Yorkers, and understand the meaning of the words "instant gratification."  It will be posted on the home page of our website if weather has become a factor in delivery time.
___________________________________________________________

How do I schedule a pickup?
You may call the store to schedule a video pickup in advance.  (212-860-4600)  Please note: we do not promise nor support video pickup in under an hour.  We ask that pickups be scheduled in advance, preferably in a one hour time frame.  If you have a doorman, you may leave the movie(s) downstairs, as long as there is someone available to sign for the pickup.
___________________________________________________________

_____________________________________________________________